Shipping policy

Shipping & Delivery Policy

Effective Date: 14 November 2026

At Nooqah, we understand how important timely delivery is to our customers. We are committed to delivering your orders safely, efficiently, and as quickly as possible.

This Shipping & Delivery Policy explains how we process, ship, and deliver orders within the United Arab Emirates (UAE).

1. Delivery Timeframe

We aim to deliver all orders within 2–3 business days from the date the order is confirmed.

Our goal is to ensure that every customer receives their purchase as quickly and conveniently as possible.

Please note that delivery times are estimates and may occasionally vary due to exceptional circumstances.

2. Possible Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Unexpected courier or logistics disruptions.

  • Adverse weather conditions.

  • Public holidays or special occasions.

  • High order volumes during promotional periods.

  • Operational or transportation issues.

  • Incorrect or incomplete delivery information provided by the customer.

  • Other unforeseen circumstances affecting delivery operations.

If a significant delay occurs, we will make reasonable efforts to keep affected customers informed.

3. Order Processing

Once an order is placed through our website:

  • Your order details will be reviewed and processed.

  • You may receive an order confirmation through your provided contact information.

  • Your order will be prepared for shipment.

  • Once dispatched, the delivery process will begin.

Processing and delivery times may vary depending on order verification and operational conditions.

4. Shipping Coverage

Nooqah currently focuses on serving customers within the United Arab Emirates (UAE).

Delivery availability may vary depending on the customer's location and courier service coverage.

If delivery to a particular location is unavailable, our customer support team will inform you accordingly.

5. Delivery Information

Customers are responsible for providing accurate delivery information when placing an order, including:

  • Full name.

  • Complete delivery address.

  • Active mobile number.

  • Any additional delivery instructions, if necessary.

Please ensure that someone is available to receive the order at the provided delivery address.

6. Failed Delivery Attempts

If a delivery attempt is unsuccessful because the customer is unavailable, provides incorrect contact information, or supplies an incomplete address, additional delivery arrangements may be required.

Any additional delivery charges, where applicable, will be communicated to the customer in advance.

7. Order Tracking

Where tracking services are available, customers may receive tracking details to monitor their shipment.

If you have questions about your order status or delivery progress, please contact our customer support team.

8. Cash on Delivery (COD)

Nooqah may offer Cash on Delivery (COD) as a payment option for eligible orders within the UAE.

Customers choosing COD are required to pay the confirmed order amount directly upon receiving their order.

Please ensure that you are available to receive and pay for your order at the time of delivery.

9. Delivery Issues

If your order has not arrived within the estimated delivery timeframe, or if you experience any delivery-related issues, please contact our customer support team.

We will make reasonable efforts to investigate the issue and assist you in resolving it as quickly as possible.

10. Contact Us

For any questions or assistance regarding shipping and delivery, please contact us through the contact information available on our website.

Store Name: Nooqah

Delivery Region: United Arab Emirates (UAE)

Estimated Delivery Time: 2–3 Business Days

Thank you for shopping with Nooqah. We appreciate your trust and look forward to delivering a great shopping experience!