Return & Replacement Policy

Effective Date: 14 November 2026

Thank you for shopping at Nooqah. We value your trust and are committed to providing you with a smooth and satisfying shopping experience.

At Nooqah, we take product quality and customer satisfaction seriously. This policy outlines the terms and procedures for handling replacement requests for incorrect, defective, broken, or damaged products.

By placing an order on our website, you agree to the terms and conditions outlined in this policy.

1. Replacement Eligibility

Product Eligibility

Nooqah is committed to ensuring that every customer receives their order in its original and proper condition.

If you receive a product that is:

• Incorrect or different from what you ordered.

• Defective or not functioning properly.

• Broken or physically damaged upon delivery.

You may be eligible for a replacement, subject to verification and the conditions outlined in this policy.

Timeframe

Nooqah accepts replacement complaints submitted within 30 days from the date of delivery.

• Within 7 Days: Replacement requests for eligible incorrect, defective, broken, or damaged products will be processed free of charge.

• After 7 Days: Replacement requests may be subject to additional charges.

All requests must be submitted within the applicable 30-day period.

2. Replacement Process

Step 1: Contact Our Support Team

To request a replacement, please contact our customer support team within the eligible timeframe.

You will need to provide:

• Your order number.

• A clear video showing the incorrect, defective, broken, or damaged product.

• A brief explanation of the issue.

In some cases, the issue may be related to product usage or setup. Our support team may guide you through troubleshooting steps to help resolve the problem.

If our team verifies that the product is genuinely incorrect, defective, broken, or damaged, we will proceed with the replacement process.

Step 2: Replacement Arrangements

Depending on the nature of the issue and the product, Nooqah will arrange the replacement through one of the following methods:

Option A: Return and Replacement

You may be asked to return the incorrect, defective, broken, or damaged product in its original packaging, including:

• Original product box.

• All included accessories.

• Other items originally supplied with the product.

Our customer support team will provide the necessary return instructions.

Once the returned product has been received and verified, the replacement will be dispatched within 5 working days, free of charge for eligible requests submitted within the first 7 days of delivery.

Option B: Scheduled Replacement

In certain cases, Nooqah may arrange a replacement through a scheduled courier collection.

The replacement process will be arranged within 14 working days.

Please ensure that the product is properly packed in its original packaging, including the original product box and all accessories, so that the courier can collect it and deliver the replacement.

3. Change of Mind

Please note that Nooqah does not offer replacements for change-of-mind requests.

This means replacement requests based solely on personal preference, a change in buying decision, or no longer wanting the purchased product will not be accepted.

4. Refund Policy

Nooqah operates under a replacement-based policy and does not offer refunds for ordinary change-of-mind requests.

However, nothing in this policy is intended to limit any consumer rights or remedies that may be mandatory under applicable UAE laws.

5. Contact Us

If you have any questions or concerns regarding this Return & Replacement Policy, please contact our customer support team through the contact information provided on our website.

Nooqah — Your Satisfaction Matters to Us.